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Northeast Utilities Says Sorry, Offers $10 Million (With Poll)

CL&P also promises to waive late payment fees for its customers through the remainder of 2011, and promises flexible payment programs for customers who experienced "losses and disruptions to their lives."

Charles W. Shivery, Chairman, President and Chief Executive Officer of Northeast Utilities Wednesday announced a series of initiatives designed to offer relief to customers severely impacted by the October nor’easter and enhance future storm restoration response.

“This storm disrupted the lives of more than 830,000 CL&P customers,” said Shivery, in a prepared release. “I understand the hardship that this has caused, and I realize that we did not meet the goals that we set for ourselves and upon which many of our customers relied, and for that I apologize.”

“An apology, however, is only the first of the measures we will take,” Shivery continued.  “I have spoken extensively with Governor Malloy and told him we will continue to take action to meet our customers’, his and our own expectations.”

Mr. Shivery has offered Governor Dannel Malloy $10 million from NU and the Northeast Utilities Foundation to establish a fund to directly assist CL&P residential customers who experienced losses as a result of the recent natural disaster.

NU employees and Connecticut residents and businesses will be able to contribute to the fund, which will be managed and administered at the Governor’s discretion.

In addition, CL&P has committed to waive late payment fees for its customers through the remainder of 2011 and arrange flexible payment programs for those customers who experienced losses and disruptions to their lives.  

Understanding the damage caused by this historic storm, CL&P will also provide additional resources to help with residual tree-trimming and clean up, at no cost to cities and towns impacted by the October 29 storm.  

In addition, to further enhance future storm response, Mr. Shivery has indicated to Governor Malloy that NU would pay for the hiring of an independent, third-party firm to conduct a more comprehensive review of the company’s preparedness and response to the pre-Halloween snowstorm, and assist with the implementation of appropriate recommendations.  This additional independent, third-party assessment would continue the examination of the utility response evaluation that is currently under way by former Federal Emergency Management Agency Director James Lee Witt.  The firm to be hired would be selected after an open bidding process.

Earlier this week, Mr. Shivery called Thomas Kuhn, President of the Edison Electric Institute – the electric utility industry trade association – and asked the organization to review the current mutual aid process.

“I’m especially grateful to all of our employees for their professionalism, dedication and concern for our customers throughout this unprecedented restoration,” added Shivery.  “I would also like to thank Governor Malloy for his leadership, as well as the Department of Energy and Environmental Protection, the state’s Office of Homeland Security and Emergency Operations, the Connecticut National Guard, and state and municipal officials for their cooperation and support.” 

Suzy DeYoung November 11, 2011 at 02:34 AM
Several Connecticut Residents have expressed interest in starting a petition to our state and federal representatives regarding CL&P's failures. If interested, please join the campaign by adding your signature to the petition and by passing it along to others as well. http://www.ipetitions.com/petition/actionagainstconnlightandpower/
Donia Viola November 14, 2011 at 10:04 PM
With the severity of the past storm, it is unrealistic to not provide room for CL&P's actions which definitely looked to respond (as shown by the numbers of crews finally engaged), but due to the previous damage in so many areas by the preceding storm Irene, it was next to impossible and dangerous to think one could even attempt repairs without removing the fallen trees/limbs first. Think it would be prudent to begin trimming and felling trees near any power lines to possibly avoid such dire circumstances in the future. It's New England, after all!
lynn December 11, 2011 at 09:02 PM
People we are all spoiled americans that do not like to be inconvenienced. Yes it was not fun loosing power but it was not CL&P's fault. It is an act of God. CL&P cannot control the weather. They are making efforts to make it up to everyone who suffered, so just be grateful things could be a lot worse.
Stephen King December 12, 2011 at 05:41 PM
Yeah, I'm sure Malloy will personally ensure this money gets to those most affected by the power outage.You might as well made the check out to the Connecticut general fund.
Jimbo December 12, 2011 at 06:40 PM
I stated this on the other story like this one: They did not cause the storm but the last 20 to 30 years where stockholder profits came BEFORE spending to upgrade the lines or trim the trees CAUSED THE OUTAGES!

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